Jordan Horner Resume

Experience

Successfully declared and managed New Catastrophe events and Deployments of Field and Auto CRs, ensuring timely and efficient responses.
Set up and optimized Virtual and Field Territories for Catastrophe Events.
Configured CRs in Converge Gantt Scheduler to streamline operations.
Monitored weather in Zones to identify and support appropriate Branch Claims Office Assists.
Provided robust support to Field Offices through Branch Claims Office Assist Deployments.
Accurately forecasted and prioritized staffing needs to meet project demands.
Fulfilled Support and Travel Requests efficiently.
Coordinated Hotel Set ups for deployed CRs.
Executed manual assignments and converge scheduling with precision.
Managed project planning and volume forecasting for Branch Claims Office territories, aligning with systems implementation and product inquiries.
Participated in On Call Rotation to ensure continuous support.
Utilized analytical thinking to diagnose and resolve user issues, monitor project progress, and track activity.
Engaged with customers to deliver technology solutions and support diverse business needs.
Demonstrated strong communication, analytical thinking, and problem-solving abilities, emphasizing cross-functional collaboration.

Handled complex inside claims dealing with water, fire, and smoke perils proficiently as a virtual adjuster.
Specialized in vendor management for water and fire perils through XactAnalysis claims management system.
Served as subject matter expert, assisting adjusters and supervisors daily.

Support team lead, handling all affairs of any team member as they are out of the office.
Provided guidance and assistance with the development of other team members.
Backstopped for supervisor as needed; adjuster trained to handle all perils.
Partnered with strategy and processing in the development and distribution of mechanical breakdown and service line endorsements.
Facilitated training and served as subject matter expert for new loss types.

Specialized in claims dealing with lightning, surge, and electronics damage.
Conducted thorough investigations, including weather data pulls and working with 3rd party diagnostics.
Educated on HVAC, well-pump, appliances, electrical systems, and electronics.
Managed complex claims inventory and provided education to team members.

Conducted office investigations, reviewed documentation, and determined claims-related damage.
Built estimates, confirmed coverage, and negotiated settlements.
Handled all mid-tier claim perils and maintained daily claims inventory.

Cleared minor and invalid coverage issues to expedite the claims process.
Interpreted policies and coverage to make quick, sound decisions.
Maintained and worked an inventory of claims with coverage-related issues.
Served as team advocate chairperson and mentor for new hires and cross-departmental employees.

Tracked, analyzed, and assembled business models and ad hoc reporting for pricing and promotions.
Collaborated with marketing and planning partners to analyze sales and weather data for promotional events.
Built and distributed timely Excel and database reporting for forecasting, sales, markdown management, and trend identification.
Provided schedule and deadline management support across departments.